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VEVOR 3-in-1 Electric Hoist Winch, 500 kg Capacity, 1500W Portable Power Winch Crane, 7 m Lifting Height, 4 m/min with Wired and Wireless Remote Control, for Garage, Warehouse, Factory Lifting Towing

Customer Reviews for VEVOR 3-in-1 Electric Hoist Winch, 500 kg Capacity, 1500W Portable Power Winch Crane, 7 m Lifting Height, 4 m/min with Wired and Wireless Remote Control, for Garage, Warehouse, Factory Lifting Towing

3-in-1, Manual/Wired Controller/Wireless Controller

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294 Reviews
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Crenshaw Crenshaw
Hoist it
It's functionality was disappointing. After having to install a bracket to the rafter of my shed, i have to admit I was disappointed the way it operated. while lifting my zero turn lawn mower with the wired wench, i would have to shake the cord to get it to operate or the operating light to stay on. The cord was in correctly which why i couldn't understand why it wasn't functioning at the level I expected for the first use.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Pete Pete
Customer service that is lacking the service!
The winch is not bad for the money light duty but works good ! The problem with their customer service is after getting it out of the box find 1 of the 2 remotes would not turn on. After numerous and I mean numerous messages to them, STILL HAVEN'T RECEIVED MY REPLACEMENT REMOTE. PROMISE ADTER PROMISE AND STILL NO WINCH. EXCUSE AFTER EXCUSE FROM THEM ALSO I AM TOLD YOU CAN'T EVEN PURCHASE A REPLACEMENT REMOTE! NO MORE VEVOR for me
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are working on it via support ticket #[Ticket Number 1792373316643]. Please pay attention to the email address associated with your order and reply to us there.
ncgrouperking@gmail.com ncgrouperking@gmail.com
Good winch but wireless remotes dont work
I recently received this winch. It works great manually but one big reason i bought was that it had wireless remotes that do not work. I contacted customer support but they wanyed videos and pics. Sent pics and asked how to pair them but nothing was done to help me. They are suposed to be paired out of box but mine were not. Never received any e mail or help after sendind pics etc. Very frustrating so i guess im just gonna have to return it. Batteries are good,lights up but no help.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket [464283320858624] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
Fabrice Fabrice
très bruyant (comme un aspirateur)
Installé en intérieur sur une potence murale. Le + la télécommande sans fils, même si elle a l'air fragile LES - horriblement bruyant! on dirait un aspirateur ! on entend les engrenages lorsqu'ils soulève 300kg, on a l'impression qu'il va "lâcher" Je l'utilise régulièrement depuis 15 jours, ce n'est pas un plaisir tout ce bruit, en + c'est très lent! Alors que j'ai un palan Vevor 1 tonne juste à coté qui est très agréable et qui parait ultra silencieux à comparé, et qui ne fait tout ces bruit d'engrenage lorsqu'il soulève + de 800kg... Déçu par ce matériel , pas sure qu'il soit durable...
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe de service client vous contactera par e-mail et vous tiendra informé(e) de l'évolution de la situation jusqu'à ce que le problème soit résolu. Nous vous invitons à consulter régulièrement votre boîte de réception pour prendre connaissance de nos messages.
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Grande Johnson Grande Johnson
Fire hazard
Five minutes after opening the box, I plugged it in. The dang thing almost caught fire! Not a single lift.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
rodolfo.stanziale rodolfo.stanziale
Paranco
Verricello, molto molto rumoroso, inoltre non ha un arresto immediato, sotto carico fa ancora più rumore, sono rimasto sinceramente deluso.
0 people found this helpful
Customer Service Reply: Abbiamo aperto una pratica per gestire questa segnalazione. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti invitiamo a controllare tempestivamente la tua casella di posta per i nostri messaggi.
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chitlin67 chitlin67
J U N K.
J U N K. 1
Used it twice & stopped working. J U N K.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
bclark4201 bclark4201
Broken item
Broken item  1
Took item out of box did not open for awhile after purchase only to find it already broken. Was told it was too late to replace or refund and was told nothing they could do.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your experience with us. We're sorry to hear that your order arrived in an unexpected condition, and we completely understand how disappointing and frustrating this must be.We've created a support ticket for your case, and our customer support team will be reaching out to you via email shortly. They'll keep you updated throughout the resolution process and work with you until the issue has been fully resolved.Please keep an eye on your inbox and check your email regularly for our messages.Thank you for your patience and understanding. We appreciate the opportunity to make this right.
Co*** Co***
Nu este portabil. Merge doar la priza de 220V
Nu este portabil. Merge doar la priza de 220V 1 Nu este portabil. Merge doar la priza de 220V 1 Nu este portabil. Merge doar la priza de 220V 1
Troliul este descris ca fiind portabil dar nu are acumulatori si nici macr priza auto sau posibilitatea de conectare la 12V. Fara a avea priza de 220 V, este neutilizabil.
0 people found this helpful
Customer Service Reply: Am primit solicitarea dumneavoastră referitoare la această problemă și am comunicat constant cu dumneavoastră pe marginea acesteia. V-am transmis o soluție prin e-mail și așteptăm acum feedback-ul dumneavoastră. Vă asigurăm că vom continua să urmărim situația până la rezolvarea completă a problemei. Vă rugăm să urmăriți răspunsurile la solicitare și notificările primite prin e-mail.
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megacharly megacharly
Embalaje deficiente, el aparato correcto.
Embalaje deficiente, el aparato correcto. 2 Embalaje deficiente, el aparato correcto. 2 Embalaje deficiente, el aparato correcto. 2 Embalaje deficiente, el aparato correcto. 2
El cabrestante funciona correcto, pero estaba tan mal embalado que le ha provocado, por presión, la separacion del conector del mando por cable ya que ha partido la sujeción interior (supongo que una tuerca de plástico). He estado a punto de devolverlo pero como funciona con normalidad esa conexión se la repararé yo. Decepcionado con este problema, pero contento con el aparato, le pondría 5 estrellas pero dadas las circunstancias…. Pues no.
1 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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