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VEVOR 2PCS Linear Actuator Kit, 30 Inch High Speed 0.35"/s Linear Motion Actuator 12V, 220lbs/1000N Linear Actuator for TV/Table/Sofa Lifting, IP54 Protection - Wireless Remote Control Included

Customer Reviews for VEVOR 2PCS Linear Actuator Kit, 30 Inch High Speed 0.35"/s Linear Motion Actuator 12V, 220lbs/1000N Linear Actuator for TV/Table/Sofa Lifting, IP54 Protection - Wireless Remote Control Included

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Eddy Leenknegt Eddy Leenknegt
Slaglengte goed berekenen
Beetje te lang besteld, werkte wel goed maar de slaglengte was te groot.
0 people found this helpful
Customer Service Reply: We hebben een ticket aangemaakt om dit probleem op te volgen. Onze klantenservice neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Houd uw inbox in de gaten voor onze berichten.
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Jay Burgh Jay Burgh
Missing part - ZERO customer support - useless
Two pack. One was missing power cord, so not usable. Immediately contacted VEVOR and asked them to send a power cord. A couple of anonymous (machine generated?) generic replies. After repeated emails requesting the missing cord, was informed that the 'ticket' had been closed as 'solved.' Can't use only one - need the pair. Completely useless waste of time & money. ZERO customer support. ERO
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
mikehopkins67@gmail.com mikehopkins67@gmail.com
Not as described
Not as described, the advertisement states that it a 12v system. This is a 120v ac kit. I will be returning the kit
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Mose Mose
Ok but noisy compared to other models i have tried
Well this is just my opinion. They are noisy and abit shaky but don't get me wrong you need to put a guide or support on other careful otherwise they function as intended
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
SFXPHIL SFXPHIL
Very Very slow operation
Good value but extremely slow!! It takes exactly 1 minute and 47 seconds to fully extend using the supplied transformer
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
BarryThe Baptist BarryThe Baptist
Mostly good, but has 3 really poor design issues and customer support is useless.
Pros Product is solid and very tall. Remote is useful 240V is not ideal but can be 12V if required through ditching the 240V transformer. Cons Mannnnnnnnnnnnnnnnnnnnnnn, this thing is slowwwwwwwwwwwwwwwww. Paint dries faster than this thing does. You don'realise how slow 9mm/s is until you have to watch it first-hand. During the 2 tests I did, it only triggered one actuator to rise at a time when pressing the remote up or down. I honestly thought there had to be 2 remotes. The other didn't move at all and when i swapped the cables over, it was the same result. The real bug bear for me is the cables between the actuator motors and the remote receiver unit is around 1m apart when stretched. Seriously? Who has 2 things that need linear actuators to push or pull them that are also that close together. Support is useless. It's got to be Chinglish Call centres (grammmar is a dead giveaway) or AI bots. I honestly get the impression they just drag out a support request by feigning ignorance and incompetence, when more than likely they are just 'doing dumb' to the point where you just give up and close the request out of pure frustration. Summary I've bought a few things off VEVOR and honestly, each time they are mostly junk and well overpriced for the quality. But this latest support schamozzle means VEVOR is now blacklisted from future purchases.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! Sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be, please remember that you can contact us via our live chat or our email support. We wanna get this sorted for you fast!
Mark Mark
?
Werkt heel goed Gaat alleen heel langzaam en maakt best wel veel geluid. Ik dacht dat ik het voor twee verschillende dingen kon gebruiken, maar ze hebben naar een controler, jammer. Bij navraag kreeg ik een computer gegenereerd antwoord dat ze de controlers niet lis verkochte, jammer. Maar bij alie kan he ze makkelijk vinden
2 people found this helpful
Customer Service Reply: Dank u voor uw geduld en samenwerking tijdens dit proces. Wij zijn verheugd u te informeren dat wij een wederzijds akkoord hebben gevonden met betrekking tot uw recente bezorgdheid. Wij verontschuldigen ons oprecht voor enige ongemakken die hieruit zijn voortgekomen en waarderen uw begrip. Uw tevredenheid staat bij ons aan de eerste plaats, en wij zijn vastbesloten ervoor te zorgen dat u tevreden bent met onze service.
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Hubertus Thon Hubertus Thon
Antrieb OK. Support unbrauchbar.
Kein Service/ Support Bewertet in Deutschland am 7. Oktober 2024 Bestellung und Lieferung: Sehr schnelle Lieferung über die VEVOR-Homepage, keinerlei Beanstandungen. Installation: Einfach und problemlos durchführbar (Plug and Play). Funktionalität: Die Antriebe funktionieren gut, laufen allerdings nicht synchron. Für meinen Anwendungsfall, das Öffnen einer Bodenklappe im Außenbereich (ca. 50 kg), reicht das jedoch aus. Verarbeitung: In den Endlagen wirken die Antriebe etwas fragil, was für die langfristige Nutzung möglicherweise ein Problem sein könnte. Lieferumfang: Leider wird nur eine Fernbedienung mitgeliefert, was unpraktisch ist. Support: Meine Erfahrung mit dem Kundenservice war enttäuschend. Nachdem ich den Support wegen einer zusätzlichen Fernbedienung kontaktiert hatte, erhielt ich innerhalb von Sekunden eine automatische Antwort mit der Aufforderung, mein Anliegen genauer zu schildern. Das schien mir unverständlich, da meine Anfrage klar war. Nach einer Woche wurde das Ticket ohne Bearbeitung gelöscht. Insgesamt war der Support daher für mich unbrauchbar. Langzeiterfahrungen: Langzeiterfahrungen fehlen bisher, aber die Antriebe öffnen und schließen meine Bodenklappe bisher gut.
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Patrick Grace Patrick Grace
Director
The instructions are terrible. I have never been more frustrated with attempting to get the 2 linear actuators to operate properly has been a nightmare. I will try a bit more to get them operational but otherwise I will throw out and never again look to vector for anything. I’m so mad!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Diego Diego
Basura
Son una basura, no levantan nada, se doblan de mirarlos, no compréis esto es basura de verdad, los he montado se han doblado con 50 kilos de peso y a la basura directamente, no me molestó ni en reclamar.
1 people found this helpful
Customer Service Reply: Hola, lamentamos mucho que nuestro producto te haya causado problemas. Entendemos perfectamente lo frustrante que puede ser un fallo durante el uso. ¡Queremos solucionarlo cuanto antes!
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