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VEVOR 25 cc Gas Chainsaw, 305 mm Gas Powered Chainsaw, 0.75 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

Customer Reviews for VEVOR 25 cc Gas Chainsaw, 305 mm Gas Powered Chainsaw, 0.75 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

25 cc
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Customer Reviews

3 Out of 5
Based on 3963 reviews
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jim jim
junk
POS of a product !!!!!!!!! Wont start pure garbage !!!!
1 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Daniel A Murtha Daniel A Murtha
Terrible quality no customer support!
Chainsaw stopped working shortly after started using chainsaw is completely worthless and will not run contacted. Customer support about issue in returning was promised by customer support 48 hour response and have heard nothing way after the 48 hour deadline. I highly recommend staying away from this company in their products
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Gus Gus
Garbage
Tightening screw for chain doesn’t tighten. Would not recommend
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Mark Mark
Handtman
I used this saw approximately 3 minutes of runtime. It will not start now. I think I have fallen into the big red tape hole at VEVOR. I liked its operation until it wouldn't start. I would like a replacement, even if they force me to pay for another saw at a discount.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Dakota Dakota
62cc gas chain saw
Worked great for about 1 hour of cutting now I won’t run and has gas pouring out the exhaust and after a week of no response or anything from customer service this will be my first and last experience with vevor
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Lukus Lukus
Mr
How do I file for return product. It is not 20" as it stated in the ads and I tried to replaced chain with another 20" but it is definitely not fit a 20" chain. Chain that comes with is dull and I cannot use any more and it is useless as of now
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Long Nguyen Long Nguyen
Mr.
The brand new chainsaw was defective. I demanded for replacement or full refund but I had no luck. Vevor don't stand by their products
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Mike Mike
Junk
Bought this a few months ago. It was very hard to start out of the box, I thought maybe it was because it was brand new. Used it one time and put it up. Just got it back out. Been working on it for a half hour. Fresh brand new gas still will not start..... A brand new saw that's only been used once. Should not take more than a half hour to get to start every time you go to use it.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Böck Böck
Meister
40 cc
Säge ist schrott, Läuft Öl im Massen raus, lässt sich nicht einstellen
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Martin Huguet Martin Huguet
Mr.
After Receiving the same 2 saws at my correct address over a month before I ordered again. Vevor sent the saws to the wrong address. I will never buy again from Vevor.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.

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