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VEVOR 25 cc Gas Chainsaw, 305 mm Gas Powered Chainsaw, 0.75 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

Customer Reviews for VEVOR 25 cc Gas Chainsaw, 305 mm Gas Powered Chainsaw, 0.75 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

25 cc

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BigMike BigMike
USMC
OK lets start with price it was great. I ordered this and shipping was great, but the quality of this chainsaw was upsetting. I followed instructions because of the way you have to start the chainsaw, on which I am glad that I read my reviews on it. Put it all together filled her up started it it up went to use it made a few cuts and then it died on me, would not start again after that. So now I went to do my inspection on it and followed there instructions on what to do when this happens. I did the recommendations and still nothing Ii seemed like it was a pickup fuel line inspected fuel area looked in the carb, could not find the problem. So VEVOR was great about replacing with another, I got the replacement and after using it for maybe a total of four hours over a few days it would not stay running it just wanted to die. Now I am regretting the purchase of this chainsaw, did my inspection and found that the pickup fuel filter came off and was just sitting there thinking it would block the fuel. Fixed that, and still would not stay running, further inspection I noticed that the sparkplug wire was touching the throttle screw. I grabbed the first chainsaw and saw the same thing repositioned and now it runs, second one still wont run and I am not good with carbs, trying to adjust is not my thing I loose patience when I can not do it right. Living in California does not help either finding someone who would adjust the carb is impossible especially if it is not a name brand like STIHL.
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Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Tim Tim
Owner
The chain adjustment is weak. It bent after one, that is ONE, use. I looked for replacement parts. I could find none. I have wasted nearly $200.00 for a tool that I cannot use, all because of the adjustment dent because it is bent. I own two other chainsaws that are not Vevor and are much much better.
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Emmeline D Emmeline D
Tronçonneuse non fonctionnelle
58 cc
Ne démarre pas
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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Chris Chris
buyer
Pull Rope and coil assembly broke on second time I started the machine. I have it al packed up and ready to send it back to you? How? and where do I send it? I'm at work away from home. Cannot provide a photo at this time
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
R R
Received Smaller Chainsaw
Bought a 20 inch chainsaw, but received a 12 jnch chainsaw instead.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Peter Peter
Won't start after 1st use
I used it once and it will not start again. Similar to what most people are saying
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rousselot Rousselot
Mr
40 cc
En panne rapidement et impossible d'obtenir un remboursement ou une étiquette de retour. Communication très difficile avec IA. Ma tranconneuse ne démarre plus et on me demande une photo du problème.... A fuir!
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème et restons en contact permanent avec vous à ce sujet. Nous vous avons proposé une solution par e-mail et attendons votre retour. Soyez assuré(e) que nous continuerons à assurer un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et les alertes par e-mail.
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David David
Unable to give accurate reveiw due to broken pull rope
The pull rope broke on the 4th pull. Unable to give an accurate review. I notified Vevor to see what options I have. Note; I took the cover off, replaced the pull rope but then it felt funny when I reinstalled it. I removed the cover again to look, and I could see part of the rope return spring exposed out of the side. I attempted to fix it when the spring shot out.... I was done after that point. We shall see what my options are.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Travis Travis
The Man
DO NOT BUY! Bought this saw a while back. Tried to start it and wouldn’t run. I’ve tried numerous times since only to no avail. It just won’t run!
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Andrew V. Andrew V.
Poor Quality 62cc chainsaw
Saw started on the second pull and ran great. On the third pull, when I tried to restart it, the recoil spring broke. Terrible quality. I would not purchase this item again, nor would I suggest anybody else purchase it either.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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