Customer Reviews for VEVOR 25 cc Gas Chainsaw, 305 mm Gas Powered Chainsaw, 0.75 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

Received 2 days ago, fueled added bar oil and the piece of junk won't start! Spark is weak, so it will never run. I repair vehicles and equipment for a living, so I know how to troubleshoot engines. Customer service is a joke wanting to get back with their possible solutions while I sit with junk that won't run. I wanted to start the return and full refund process, but that isn't possible either without the third world advise on how to fix this pile. Need to remember who keeps this company in business, the customer! Think twice about this saw and the customer service provided.

Just purchased a chainsaw and it won't start at all I need a refund highly disappointed

This saw has a ton of power. Started great on the first use. It has so much power it requires a lot of torque to start. In my opinion there is a design flaw in the pull start which has thin metal coupling simply GLUED around the starter cord housing. If and when that glue fails the cord literally cuts through the plastic housing while pulling it tomstart. When I notified VEVOR in an effort to rectify this problem they have given me the AI run around through there return process. I am a loyal VEVOR customer and have purchased many (12-15) of their products and recommend them to everyone. I will not be doing that anymore and be way more hesitant of what I recommend in the future.

I am highly disappointed with how cheaply made this chainsaw and how quickly it deteriorated and is no longer usable, and I’ve only had it less than 5 months. Right off the bat, i noticed the hole where the pull cord sit start to cut open from starting the chainsaw. Immediately thought to myself that there should have been some sort of metal ring or at least something of the sort around the opening to prevent this from happening - bad design. On top of that, the thing leaks oils every time it’s left sitting. Always had to ensure i stored it somewhere it would damage any surfaces of mine. Overall, i wouldn’t even give this product 1 star, but can say i was originally very hopeful and excited about my purchase, but now understand why it was so CHEAP price wise in the first place. Learned my lesson on this one.

This chain saw even though priced well does not operate because it does not have a priming bubble to prime gas to the carb. I advised Vevor of this and they sent another saw without a priming bubble. They must have had a bad production run and forgot to add all the parts. There solution was to offer me $20 instead of refunding me the full amount. I recommend that you should avoid purchasing this saw until Vevor corrects the production error.

Saw didn't work & vevor refused to give a refund, after a video was sent proving the saw didnt work. Horrible company, horrible product

Cuts decently but gets bogged down. Used it about 4 or 5 times and now it won't start. Request a refund but I had to download a video proving it doesn't work.

This was something my husband saw and looking at the reviews he thought it would be a good purchase. He thought if he could at least 2-3 days out of it, it would pay for itself as compared to getting a rental at Home Depot. Once he opened the box to assemble, the housing cover was difficult to remove, and next to impossible to put back on. The metal ring inside of the cover was oval shaped instead of circular which would not go back on. Once he was able to finally get it on after a lot of manipulation, he could not get the chainsaw to start. He spent over an hour and went online and was very mad to see and hear from other videos posted about the same issue he was having. Then he finds out a large majority of the reviews are paid reviews. This is when he decided he wanted to return and get something reputable that he knows will start and not leave him stranded in a tree. Don't purchase based on reviews alone. Research and find videos online that pertains to this product and derive your answers from there. This is from someone that never writes a review. I should have gone against him and just purchased the Stihl or Husqvarna I was going to get. You get what you pay for, and this too follows the saying.

did not start

This thing stinks. It's brand new and won't start. Support won't help. They have the worst support I have seen. I diagnosed it down to the point that gas is not reaching the cylinder. I tell them that but they don't respond.