Customer Reviews for VEVOR 25 cc Gas Chainsaw, 305 mm Gas Powered Chainsaw, 0.75 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

about 2days ago it doesn’t seem to work I need to seed back for a refund….

Jamais réussi a mètre la tronçonneuse en route sa fais 20 an que je fais dû bois des tronçonneuse j'en n'ai u c'est la première qui va a la déchetterie merci

Compré la motosierra para un trabajo puntual, nunca llegó, tuve que comprar de un día para otro otra motosierra al doble de precio en una tienda local

Absolute junk!! Didn't last through 4 trees. I wouldn't pay $10 for this trash. Hopefully I get a refund, if not, straight to the dump site this is going.

will not start, nada, nothing

The product itself appears to be reasonably well constructed. The materials and overall build quality seem acceptable for the price, and my initial impression was generally positive. Unfortunately, that impression quickly changed when the starter cord broke during the very first attempt to start the machine. A brand-new product simply should not fail before it can even be put into service. While an occasional manufacturing defect is understandable, how a company handles that defect is equally important. I contacted VEVOR, expecting a relatively straightforward resolution. Instead, the process dragged on for several weeks. Initially, they offered to send a replacement part, which never arrived. Eventually, they offered to replace the entire unit, but by that point I had grown tired of waiting and simply repaired the cord myself. To their credit, VEVOR did offer a $25 refund for the inconvenience, which I appreciate. However, that doesn't change the fact that resolving a relatively simple issue became unnecessarily frustrating and time-consuming. In my opinion, the appropriate response when a brand-new machine fails immediately would be to expedite a replacement unit and provide a prepaid return label for the defective one. That would have resolved the issue quickly, demonstrated confidence in their products, and left the customer with a much more favorable impression. Ultimately, I don't consider this a poorly constructed product, at least based on its initial appearance. However, the immediate failure raises legitimate questions about quality control, and the prolonged resolution process leaves considerable room for improvement. My biggest disappointment wasn't necessarily that something broke. Defects happen. It was that VEVOR took several weeks to address a problem that should have been resolved promptly and with minimal inconvenience to the customer.

Junk won’t even start

The user did not leave any written comments.

I honestly had high expectations for this saw givin everything I saw and read online . But upon arrival I read manual put saw together after about 20 to 25 pulls it finally kicked over and after allowing it to warm up I began cutting some timber for maybe 10 minutes sat the saw down did something and the next time I tried to starting it did start but the pull rope waa left to dangle probably half its length and no matter what I do it refused to retract . Which has left me unable to start the saw and use it . Very disappointed

Aucune utilisation pour instant car au premiers coup de lanceur une pièce c est cassée