Customer Reviews for VEVOR 25 cc Gas Chainsaw, 305 mm Gas Powered Chainsaw, 0.75 kW Power Chain Saw with Non-Slip Handle, Gas-Powered Chainsaws with Dual Fuel Tanks, For Wood Cutting, Tree Trimming, and Land Clearing

🚨 DO NOT BUY THIS CHAINSAW — ABSOLUTELY TERRIBLE EXPERIENCE WITH VEVOR This is without question the worst chainsaw I have ever purchased. The chainsaw arrived defective and simply did not work. BUYER BEWARE I didn’t immediately blame the manufacturer. I spent days researching online tutorials, troubleshooting videos, and possible solutions, trying to get this thing working. Nothing worked. I contacted VEVOR expecting them to stand behind the product. Instead, they sent me an extensive troubleshooting procedure. I followed their instructions step by step and spent hours of my own time trying everything they requested. Still nothing. The chainsaw does not work. At this point, what started as a simple purchase has turned into a ridiculous waste of my time. I bought a chainsaw because I needed to cut wood—not because I wanted to become a VEVOR technician. After I reported my frustration and made it clear that I had already spent an unreasonable amount of time troubleshooting their defective product, VEVOR’s response was essentially: do it all again—and make a video recording of every step. You have got to be kidding me. How much of my time am I expected to waste trying to prove that a product that arrived defective doesn’t work? I have already followed your troubleshooting instructions. I have already spent hours trying to resolve YOUR product’s problem. I should not have to spend even more time producing a documentary to convince customer service that a defective chainsaw is defective. This is an absolutely unacceptable customer experience. I am extremely disappointed in VEVOR—not just because the product doesn’t work, but because of the way the problem is being handled. Instead of taking responsibility and providing a reasonable solution, they are pushing the burden back onto the customer. I will remember this experience the next time I consider buying anything from VEVOR, and I will be sharing this experience publicly so other consumers can make an informed decision before spending their money. VEVOR: I purchased a chainsaw, not a troubleshooting project. I paid for a working product, not hours of frustration, repeated troubleshooting, and demands to make videos proving that your product doesn’t work. Extremely disappointed. Extremely frustrated. And absolutely NOT satisfied with VEVOR’s response.

1-Star Review — VEVOR I am extremely disappointed with this purchase and with the way VEVOR Customer Service has handled the situation. I purchased this saw expecting a working machine, but the saw does not produce a spark and cannot be used as intended. I contacted VEVOR Customer Service and clearly explained the problem. Instead of resolving the issue, I received a response saying that my case was being reviewed and that I would receive an update after further confirmation. That is not an acceptable solution when I have already paid for equipment that does not work. I understand VEVOR telling customers not to attempt electrical repairs or disassemble the machine for safety reasons. However, if VEVOR does not want customers attempting repairs themselves, then VEVOR needs to take responsibility and provide a prompt replacement, repair, or full refund. This saw was purchased for work, so having equipment that doesn’t function means wasted time, lost productivity, and money. I should not have to repeatedly contact customer service or wait indefinitely for a decision about a defective product. The response I received did not provide a repair, replacement, refund, shipping solution, or any definite resolution. It simply told me that VEVOR was still reviewing the case. I am requesting a full refund for this non-working saw. I gave VEVOR an opportunity to make this right, but so far the customer-service experience has been extremely frustrating. I expected the company to stand behind the equipment it sells and resolve a defective-product issue quickly. VEVOR needs to take responsibility for this purchase and refund my money. Until this issue is properly resolved, I cannot recommend purchasing this equipment.

Was alright once tuned, ran a few times but ran hot. On the first serious use the recoil broke.

Used once worked great. Next time no spark wouldn't start.

This chainsaw cut well in the morning. Took lunch and came back to start it again and the string snapped on the second pull. Still waiting in response from customer service and will update review.

I could not get the thing to go together after putting on the chain. There’s a metal band that has to go around the end of the bar and try as I might, I could never get it. I returned it. It’s too bad too. I was looking forward to trying it out.

Worked for about 3 uses then refuses to start or stay on. On chainsaws I recommend going battery powered for residential or even commercial use. Greenworks has a powerful battery chainsaw that does not vibrate as much. No need for warm ups.

Les réglages d'usine du carburateur rendent le démarrage initial difficile.

It started off great used it a couple times and now it doesn’t want to run very good if I do get it started it might only run for a few minutes and then dies then I can’t get started again

Junk, if your over 50 you’ll never start it… you’ll have a heart attack before it does, it looks like good product because the visual was stolen from husqavaurna and still , don’t be fooled tho, and retuning it is next to fukkin impossible… so don’t be fooled by this 30 lb door stop