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VEVOR 24 x 36 x 36 Inch Stainless Steel Work Table, Commercial Food Prep Worktable Heavy Duty Prep Worktable, Metal Work Table with Adjustable Height for Restaurant, Home and Hotel

Customer Reviews for VEVOR 24 x 36 x 36 Inch Stainless Steel Work Table, Commercial Food Prep Worktable Heavy Duty Prep Worktable, Metal Work Table with Adjustable Height for Restaurant, Home and Hotel

Customer Reviews

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La La
Horrible customer service…better hope you get all the parts!
762x1219 mm
Ordered 5 of these steel tables for work. One set came without wheels or hardware. I contacted vector to have them send me the wheels and screws/washers that were missing. You’d think I asked for a million dollars. They refuse to ship out the missing wheels and hardware without a photo of the box. I told them the box had a hole (not big enough for wheels to fall out of) but I’d already thrown the box away. They REFUSE to send wheels without a photo. What a joke. Now I have to go find wheels somewhere else which is holding up completing the project and putting me behind schedule. How hard is it to ship missing wheels that weren’t included in the order?? I used to love vevor and this is the first time I experienced an issue with a product but due to their horrible customer service, I’ll be looking for a new place to shop. Oh, must of the tables came dented, too. I didn’t even complain about that. I just wanted the wheels. But they can’t even send a complete unit.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Race Race
Arrived damaged
76x122x66 cm Without Caster
Arrived damaged the disappointing part was offered twenty dollars refund
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Matthew H Matthew H
Vevor Stainless table
Purchased this item and was received damage. Sending over 5 different emails and using the chat line nobody was interested in helping get the damaged item replaced. Im stuck with a bent shelf. The table is very cheaply made and not sturdy at all. Will not purchase anything from this company again.
1 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Käufer Käufer
Vorababklärung und Produkt
Ich hatte vorab nach der Qualität des Tisches gefragt und auf Grund der Positiven Antwort den Tisch bestellt. Er stellte sich so klapprig heraus, wie ein T... Produkt. Eine Reklamation bringt nichts. Per Formular wird nicht reagiert und per Chat hat man nur eine KI, die immer wieder das gleiche Antwortet.
1 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Kenz Kenz
Coo
Bought this IT STINKS I MEAN SMELLS LIKE ROTTEN FISH. CALLED HELP LINE FOR TWO WEEKS NO ANSWER. WILL NOT BUY FROM VEVOR EVER AGAIN.THEY WON'T HELP JUST EXCUSES. ONLY BY EMAIL. WISH THEY WOULD QUIT SENDING ADDS TO ME GOOD BUY FOREVER. WISH IT COULD HAVE BEEN BETTER. .
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
Timothy Arnold Timothy Arnold
Metal prep table
The legs did not have the pre-drilled mounting holes in the proper location and were hard to line the bolt threads up correctly. The threaded support feet on each leg were cheaply made and had loose threads.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Katy fredette Katy fredette
Table
Table  3 Table  3 Table  3 Table  3 Table  3
L’article est bossé, En ouvrant la boîte pour l’installer (camping) nous remarquons que le devant de la table est bossé. Voir photos
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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bubus bubus
Plancha inox
610x914 mm
Plancha inox 3
Arrivé bosselé !! dommage
1 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Chad  kleman Chad kleman
Damaged table
762x1524 mm
Damaged table 3
Product was damaged
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Mr T Mr T
Former Food Plant Manager
61x71x76 cm With Caster
Former Food Plant Manager 3 Former Food Plant Manager 3
I have had the responsibility of buying food equipment for a business.. Grew to respect stainless steel machines and SS welding. This table has a serious safety problem-- the stainless uprights that are designed to keep anything on the table from falling off, is too sharp. As is, will cause injury. That stainless steel edge should have bent over and made safe. It have talked to a machine shop with a sheet metal break to modify this table. In the mean time I have tape on those edges. Vevor is a good company, fast shipper, provides good items. This table is too much trouble to send back. Made in China, it is of thin gauge. On the whole a USA made SS table would be more robust and expensive. I get for what I paid for-- a table that has to be fixed, to be made safe. Vevor should asked the supplier for a design change!
7 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."

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