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VEVOR 200W Monocrystalline Solar Panel Kit, 2PCS Monocrystalline Solar Panels + Charge Controller, 23% High-Efficiency Monocrystalline PV Module, IP68 Waterproof for RV, Boat, Camping, Off-Grid System

Customer Reviews for VEVOR 200W Monocrystalline Solar Panel Kit, 2PCS Monocrystalline Solar Panels + Charge Controller, 23% High-Efficiency Monocrystalline PV Module, IP68 Waterproof for RV, Boat, Camping, Off-Grid System

200W

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Tamas Tamas
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100 W
The solar panel maximum output voltage is around 12,8V, so the charging doesnt start until the battery voltage drops under 12-12,2V, and the charging stops around 12,5V therefore the 14,4V target cannot be reached. I dont know whether is it expected with this product, because the customer service was pretty useless. Eventually they refunded little bit more than the half of the price, but my target was to get a product that I can use, or refund the full price. And before i get the "We are pleased to inform you that we have reached a mutual agreement regarding your recent concern." answer, It was more like a resignation on my part than mutual agreement.
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Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Bernadet Bernadet
Mode d'emploi
100 W
Bonjour c'est au sujet du contrôleur de charge il ya un mode d'emploi en chinois, serait il possible de l'avoir en français car j'ai du mal a comprendre le fonctionnement au niveau du cadran.Merci a vous pour votre réponse
1 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut engendrer. Nous souhaitons résoudre ce problème rapidement ! N'hésitez pas à contacter notre chat en direct ou notre service client par e-mail pour obtenir de l'aide !
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