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VEVOR 2-in-1 Electric Hoist Winch, 500 kg Capacity, 1500W Portable Power Winch Crane, 7.6 m Lifting Height, 5 m/min with Manual and Wired Remote Control for Factory, Warehouss, Garage

Customer Reviews for VEVOR 2-in-1 Electric Hoist Winch, 500 kg Capacity, 1500W Portable Power Winch Crane, 7.6 m Lifting Height, 5 m/min with Manual and Wired Remote Control for Factory, Warehouss, Garage

Manual & Wired Remote Control

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55 reviews
Mike Mike
Mr
We have bought 4 of these and seem very good for the price. We have one unit that has smoke when under load and a burning smell to it.I emailed for tech support and still no response. I reached out to the returns and they want a vidoe of the smoke when it happens as if they don't believe us.. I have nothing to pull or lift at this time so I have to wait until i have something to prove my case. oh ya, no phone number to speak with a real person which is very sad!!
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Andy Andy
Builder
Manual & Wired & Wireless Remote Control
The hoist is very handy, however the nut that holds the top hook came undone under laod. It was only sheer luck nobody was injured by the load falling or from the hoist itself crashing down and smashing istelf on the concrete. I'm waiting on a response from Vevor for my request to replace the hoist. Check the top hook nut and look at using something to prevent it coming undone inadvertantly.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
David David
Tech
Junk, worked once and that was it.
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Johnny Crawford Johnny Crawford
1550 lb Hoist
It only worked one time. Can’t seem to get ahold of anyone to send it back. They don’t get back with you.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Robert Robert
Welder
It spark and burnt up out of box. Not even loaded or nothing just trying button
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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