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VEVOR Handrails for Outdoor Steps, 2-3 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Customer Reviews for VEVOR Handrails for Outdoor Steps, 2-3 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

2-3 Steps 1 Piece
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Customer Reviews

4 Out of 5
Based on 317 reviews
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317 Reviews
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r-geoffray r-geoffray
Impossible à assembler
4-5 Steps 1 Piece
Impossible à assembler 1
Mauvais percage d’usine
0 people found this helpful
Customer Service Reply: Nous vous remercions pour votre retour. Nous sommes désolés que le problème rencontré avec votre rampe d'escalier extérieure VEVOR (pour 4 à 5 marches) vous ait causé des désagréments. Un spécialiste a été chargé de vous contacter dans les 48 heures, via le ticket n° 1793698868184, afin de vous proposer une solution adaptée. Veuillez consulter l'adresse e-mail associée à votre commande et nous répondre.
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Roch Beaudoin Roch Beaudoin
Handrails
5-6 Steps 1 Piece
Not good quality
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Ken Ken
Handy
4-5 Steps 1 Piece
Idk how the quality will be over time they rusted where the welds are within two weeks of being installed. I have an unhappy client
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Rusty rail Rusty rail
Rusty rail.
5-6 Steps 1 Piece
Already started to rust.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Fr*** Fr***
Verschlusskappen kaputt
4-5 Steps 1 Piece
Bin leider nicht zufrieden da beide Verschlusskappen kaputt waren. Verpackung nicht gut
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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N N
Broken Parts Upon Arrival
2-3 Steps 1 Piece
Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2
Upon arrival of the package, it was already torn open. Opening the box further, we noticed that the pieces are dented and broken. It's not usable.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Chris Chris
Mr
5-6 Steps 1 Piece
Mr 3
Arrived with scratches over multiple frames. Paid $130 and only got a $40 refund so they still made profit 😆 This was for a new house sale too! The angles for a 5-6 step template don’t work the best with the brackets either. Needed to make different screw holes for the pole brackets. Did the job but I needed to fix the scratches and drill my own holes for the brackets. Not the greatest but I guess it’s good for the price if it wasn’t damaged. Definitely wouldn’t do a steep angle like the photo suggests
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
rose rose
De mettre mettre une notice en français
5-6 Steps 1 Piece
Très bonne qualité du produit, livraison rapide mais produit difficile à monter car pas de notice en français. Tout en anglais
0 people found this helpful
Gary Gary
Owner
2-3 Steps 2 Pieces
Owner 2 Owner 2 Owner 2
Plastic end caps where all busted up Will not stay in Touched base with customer service and no replacement parts available Said we would be giving a $20 gift card Never received it 🥲
2 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sheryll Brown Sheryll Brown
Mrs
5-6 Steps 1 Piece
I received the handrails but one end was damaged and the caps were smashed inside of it. I did email customer service but had no response. So now water will get into the railings.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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