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VEVOR Foldable Z Garage Creeper, 1016 mm, 204.1 kg Capacity Rolling Folding Mechanic Creeper Stool, with 6 Universal Wheels Padded Seat Steel Frame, Lay Down or Sit Chair for Garage Shop or Home

Customer Reviews for VEVOR Foldable Z Garage Creeper, 1016 mm, 204.1 kg Capacity Rolling Folding Mechanic Creeper Stool, with 6 Universal Wheels Padded Seat Steel Frame, Lay Down or Sit Chair for Garage Shop or Home

Customer Reviews

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Adam Adam
Mechanic
Very heavy duty but not manufactured well. Pieces barely fit together. They did eventually through force, flaking paint and I doubt I’ll be able to get it out of flat form but it was too small for a rolling stool anyways. Built for heavy weight but still very small and not really made for a large person….
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Scott Scott
Really poorly aligned.
The good first: does what any creeper should do well enough. Folding mechanism is simple and works well. Unfortunately, I had to redrill 3 holes on this thing to get it to fit together. NOTHING aligned well. Even the holes I didn’t have to redrill were pretty bad. I would not recommend this at all.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Kim Kim
Mrs
Took over 2 week to receive because it was lost in the courier system. Did receive 2 days before Christmas. Quickly wrapped it and in the new year hubby pulled it out of the box and the lower pad had a rip in it. No damage to box so was packaged like that I guess or the bag of bolts may have ripped it. Not worth the hassle to return.
1 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
JOHAN JOHAN
Te klein
Zeer matig product. te klein
0 people found this helpful
Customer Service Reply: We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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Russ McDonough Russ McDonough
CEO
Never received it
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Oana Oana
T
Puisque vous insistez par e-mail pour obtenir un avis sur le produit, je vais en laisser un. Je n’ai jamais pu tester le produit, car il ne m’a tout simplement jamais été livré. Je l’ai commandé le 12 décembre en espérant qu’il arrive à temps pour servir de cadeau de Noël. Les premiers signes m’ont donné confiance quant au sérieux de l’entreprise, puisque j’ai reçu un numéro de suivi UPS le 14 décembre. Cependant, en consultant le suivi par la suite, le statut est resté « colis non remis au transporteur ». J’ai attendu encore quelques jours sans aucun changement. Aux alentours du 20 décembre, j’ai contacté le service client via le chat en ligne. On m’a assuré que le colis avait bien quitté leur entrepôt, mais que la société de livraison n’avait simplement pas mis à jour le suivi, et que je devais vérifier à nouveau deux jours plus tard. Lorsque j’ai vérifié de nouveau, le statut n’avait toujours pas évolué. J’ai donc demandé un remboursement. Deux options m’ont alors été proposées : accepter un remboursement partiel et conserver le produit lorsqu’il arriverait, ou bien attendre encore plus longtemps la livraison. J’ai refusé ces deux propositions et insisté pour obtenir un remboursement intégral, n’ayant aucune garantie que le colis me parviendrait un jour. Ils ont finalement accepté et j’ai été remboursé. Je recommande vivement d’éviter cette entreprise.
0 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Tavares  Moore Tavares Moore
Bad experience
I received my order with missing parts. Worse customer service ever had wait to get a response no 1-800 number. They said they will compensate with $15 me and send the part then they didn't turned around and said they didn't have the part except $30 and keep it with missing parts. I told them no I wanted a refund plus compensated for them giving me the run around for days back in forth. They only received my refund one of the worse experience ever.
0 people found this helpful
Customer Service Reply: "Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again. "

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