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VEVOR Handrails for Outdoor Steps, 1-2 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, White Retro Arch

Customer Reviews for VEVOR Handrails for Outdoor Steps, 1-2 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, White Retro Arch

1-2 Steps 1 x White

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Anthony Sanseverino Anthony Sanseverino
Does the Job, BUT...
1-2 Steps 1 x White
the handrail is really too thin to get a good grip (at least, not without the edge pressing a bit uncomfortable into your hand). And, the curled ends are pretty useless (would be better straight, as it would make the handrail longer). But, I do like the angle, which is nice for the top step/porch mount. And, that's why I bought it: to replace the handrail on my existing unit. Being on sale made it a go.
1 people found this helpful
Dennis Johnson Dennis Johnson
Cheap hardware.
5-6 Steps 1 x Black
The hardware is garbage. Unlike the previous two Vevor handrails I purchased the hardware in this set striped and broke when any torque was applied. I ended up purchasing different hardware and throwing away what came with the handrail.
0 people found this helpful
GARY H GARY H
Terrible instructions
5-6 Steps 1 x Black
This is a hard one to comment on. It took me 3 long hours to put the 50 or so parts together( it was short a few bolts). The instructions were to say the least...TERRIBLE. There were about 20 words and a dozen pics. I guess that the end results MAY have overshadowed the long procedure it took to get there. It's very sturdy. BUT I WOULD NOT PURCHASE IT AGAIN
0 people found this helpful
Jessica Morrow Jessica Morrow
Railings
5-6 Steps 1 x Black
Missing a main component. Takes forever to get through to someone and days for them to answer . Eventually got a refund.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Randy Boone Randy Boone
Part Missing
1-2 Steps 1 x White
A part was missing. I had to go to my local Canadian Tire Store to buy the hardware to complete the assembly.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
BigfootC BigfootC
Looks good but you need mechanical skills to install
3-4 Steps 1 x Black
This product looks good. However, the instructions are a bit lacking. There were 8 washers included but no instructions on where they go. They also provide a concrete drill bit if you are using the included concrete anchors however it has a square chuck end which ends up mounting off centre in the 3 jaw chuck of my hammer drill. Had to purchase a 10mm concrete drill for this job (cost an extra $18)
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mike Barrett Mike Barrett
Homeowner
5-6 Steps 1 x Black
I couldn't find a matching rail system for the rest of m my deck on your website. I ended up hiring a contractor. I s hoping to do the entire thing myself.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
KMacburg KMacburg
Retuning item shipping issue
3-4 Steps 1 x Black
I am waiting to return this as I am confirming to not pay shipping it did not fit and came in a badly destroyed box. Please advise that my shipping is paid
0 people found this helpful
suz suz
Hardware missing
2-3 Steps 1 x Black
Good thing we ordered three sets. It took three sets of hardware to complete the job some parts were missing and some others had extra. But overall, the handrails are nice.
0 people found this helpful
Susan Ann Speakman Susan Ann Speakman
Shorter rail
3-4 Steps 1 x White
This rail was shorter than the other 3xrails we ordered
0 people found this helpful

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