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VEVOR 3-Step Handrails for Outdoor Steps Fits 1 or 3 Steps Matte White Stair Rail Wrought Iron Handrail with Installation Kit Hand Rails for Outdoor Step

Customer Reviews for VEVOR 3-Step Handrails for Outdoor Steps Fits 1 or 3 Steps Matte White Stair Rail Wrought Iron Handrail with Installation Kit Hand Rails for Outdoor Step

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4 Out of 5
Based on 228 reviews
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228 Reviews
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fabienne fabienne
Manque de finesse
4 Steps
Déçue de la grosseur des éléments qui constituent cette rampe. Semblaient plus fins sur la photo, en réalité c'est gros, pas très esthétique dans notre configuration en tous les cas (petit escalier extérieur)
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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John bushell John bushell
Owner
I ordered over a week ago, and I still don’t have it. Hopefully it will show up.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
SharonC SharonC
Nice looking but the big ugly chrome screws mar the possibility of an elegant look.
4 Steps
It is a nice looking rail. I would have given it 5 Stars but the big chrome silver screws are an ugly eyesore against the nice black finish. Not at all happy about that. It is stable and wasn’t too hard to install.
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DaveB DaveB
Mr.
Two parts arrived damaged in the package. Customer service sent replacement mounting covers but did not provide a solution for the scratched cross bar. Spent $18 for a can of spray paint to repair it.
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Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Jean-Pierre P Jean-Pierre P
M.
Très bien emballé, instructions de montage complètes et faciles. Le seul problème est que je trouve que le garde-corps est beaucoup trop haut. La hauteur maximum devrait être entre 36’’ et 38 ‘’ pas plus. Je l’ai montré puis démontré car une fois en place c’était beaucoup trop haut.
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Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will resolve them promptly. Thank you for your patience.
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Carl Cherubino Carl Cherubino
Two step hand railing.
The hand railing is well made. It was easy to install, however there was no Instructions how to install it if you are not sure how. Also I had missing screws. I contacted support and got no help getting the missing screws. At this time the railing is installed with raw looking screws. I cannot find the type of screws that did come with the railing.
0 people found this helpful
Vevor Customer: Dear customer, Really sorry for any inconvenience caused.Could you please provide us with your order number?Then we will check it for you.If you have any issues, please feel free to contact our customer service support@vevor.com and our customer service will reply your email with the solution within 24 hours
Troy moore Troy moore
Missing parts
4 Steps
I ordered. Two of these rails and only received part of the required hardware. I had to go to local store and buy hardware to complete
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Brenda Rowe Brenda Rowe
Split
These rails are sturdy. They look great. However there's no drainage and the water will get in. Mine split over the winter. I would not recommend them .
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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