Customer Reviews for VEVOR Pool Safety Cover Fits 5.49x10.97 m Rectangle Inground Pools, Safety Pool Cover with 1.2x3.04 m Center End Step, Mesh Solid Pool Cover with Drainage Holes for Swimming Pool, Winter Safety Cover, Green
5.49 x 10.97 m
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Lisa Never received the installation parts.
20 x 40 ft No Tray
We never received the installation parts that went with the pool cover. After a month of going back and forth with Vevor. They told us to order our own parts. Worse customer service I have ever dealt with.
0 people found this helpful
Lancaster1941 Pool Owner
Purchased 2 pool covers in May to be used in September. The brand new pool covers sat in a box until September. In September it was time to install the pool covers and it was realized the sizing was not correct. Pool covers in the box since delivery. Sent an e-mail to Vevor to see if Vevor could help. Their response basically said they are "SAD FOR ME" BUT NO RETURN AFTER 30 DAYS. Vevor had no understanding and offered zero customer satisfaction. Not even a credit or restocking of never used pool covers. Be aware of this poor customer service and don't buy something to be used more than 30 days later! I'm so happy they are SAD FOR ME :( 25050600927102391019
0 people found this helpful
Louie Mr
20 x 40 ft No Tray
Do not biuy from this compnay. They would not take any returns and will keep blaming that you did not use it coreectly.
0 people found this helpful
Brendan Poor Experience - Please look elsewhere
20 x 40 ft No Tray
I ordered this pool cover thinking that it would be excellent for the price. When I received it and unboxed it, the quality seemed poor for the $450 that it cost. I simply requested to return the product and the customer service has been poor. I have the product in the box and simply just need to return it for a full refund. The messaging with the agents is extremely slow, and they seem unwilling to just accept the return. I would avoid ordering from here at all costs as they advertise free returns, but are not willing to help you..
0 people found this helpful
Dan Irvin Pool owner
20 x 40 ft No Tray
Sent wrong size and will not correct. I sent all the information they requested 3 times and they just keep going in circles putting me off I believe in hopes I'll go away and not call on Econsumer.gov, FTC, State Attorney General, USA .GOV, FACEBOOK and Capital One. Any reliable company knows how to handle this without passing you to 10-15 people with the same information over and over. Thought Vevor was a reliable company. It's not that they don't know how to exchange, they don't want to. I'll will settle for 30 new Anchors and the two springs that were short. I have an insurance deadline and can't wait 2-3 weeks to go through sending back and receiving. So far no ideas, offers or any remedies.
0 people found this helpful
