Customer Reviews for VEVOR Pool Safety Cover Fits 20x40ft Rectangle Inground Pools, Safety Pool Cover with Drainage Holes, Mesh Solid Pool Cover for Swimming Pool, Winter Safety Cover, Green

The delivery is fast and the price is very good, but I don't know how many years I can use it.(pool size 20x40) I will review it again in 2-3 years. And I am very satisfied with the customer service. Thanks

Pool Cover - Quite satisfactory. Material not quite as heavy as last cover, but will be very adequate and was priced competitively. Rating would be five stars except that the instructions mentioned an included storage bag for winter, but no storage bag was included.

Like the product. Takes awhile to install. Need more then 2 people to help you. After installed like 30mins to take off and re install Good solid product

Just bought it and out of the box several of the metal caps on the end of the straps were missing and a couple more fell off while installing it. If I didn't absolutely need to get the cover on I would return it. This means the straps will frey and the life of the product will be deminished. By how much, who knows. Generally love Vevor stuff. First thing that rubbed me wrong.

Got 2 holes in less the. 7mos.

We never received the installation parts that went with the pool cover. After a month of going back and forth with Vevor. They told us to order our own parts. Worse customer service I have ever dealt with.

Do not biuy from this compnay. They would not take any returns and will keep blaming that you did not use it coreectly.

I ordered this pool cover thinking that it would be excellent for the price. When I received it and unboxed it, the quality seemed poor for the $450 that it cost. I simply requested to return the product and the customer service has been poor. I have the product in the box and simply just need to return it for a full refund. The messaging with the agents is extremely slow, and they seem unwilling to just accept the return. I would avoid ordering from here at all costs as they advertise free returns, but are not willing to help you..

Sent wrong size and will not correct. I sent all the information they requested 3 times and they just keep going in circles putting me off I believe in hopes I'll go away and not call on Econsumer.gov, FTC, State Attorney General, USA .GOV, FACEBOOK and Capital One. Any reliable company knows how to handle this without passing you to 10-15 people with the same information over and over. Thought Vevor was a reliable company. It's not that they don't know how to exchange, they don't want to. I'll will settle for 30 new Anchors and the two springs that were short. I have an insurance deadline and can't wait 2-3 weeks to go through sending back and receiving. So far no ideas, offers or any remedies.