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VEVOR Pool Safety Cover Fits 4.88x9.14m Rectangle Inground Pools, Safety Pool Cover with Drainage Holes, Mesh Solid Pool Cover for Swimming Pool, Winter Safety Cover, Green

Customer Reviews for VEVOR Pool Safety Cover Fits 4.88x9.14m Rectangle Inground Pools, Safety Pool Cover with Drainage Holes, Mesh Solid Pool Cover for Swimming Pool, Winter Safety Cover, Green

16 x 30 ft No Tray
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Customer Reviews

4 Out of 5
Based on 276 reviews
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262 Reviews
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262 reviews
Victor Victor
Surprise surprise
5.49 x 10.97 m
Surprise surprise 2
We were getting ready to open the pool for the season, and when we were getting ready to do it we saw one of the panels belonging the cocer has several holes... it is strange since apparently it seems to be one single panel/section and the rest seems fine.... could a racoon or an opossum might have cause it? Not sure, but it's unlikely this just has happened after just one single use 😢
3 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Barry Bratton Barry Bratton
Home owner
4.88 x 9.75 m
Nothing but junk is not a solid cover junk
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sarah troy Sarah troy
Terrible
Got 2 holes in less the. 7mos.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Aaron Aaron
Missing parts
Pool cover was missing a part and I’ve been waiting for over 4 months now to receive the part. Very disappointed
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
EUGENE EUGENE
Does not work with snow.
6.1 x 12.2 m
Does not work in a climate that is cold and has snow. The snow pulled down the tarp, tearing it to pieces.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Lisa Lisa
Never received the installation parts.
We never received the installation parts that went with the pool cover. After a month of going back and forth with Vevor. They told us to order our own parts. Worse customer service I have ever dealt with.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Stacy Stacy
Pool cover
5.49 x 10.97 m
I received the wrong pool cover. After multiple attempts the issue has not been resolved.
1 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Patty Rose Patty Rose
Owner
5.49 x 10.97 m
Was not as described girly was the same as a standard leaf cover with no sunblock. Would not keep algae from growing over winter
0 people found this helpful
Customer Service Reply: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
Lancaster1941 Lancaster1941
Pool Owner
Purchased 2 pool covers in May to be used in September. The brand new pool covers sat in a box until September. In September it was time to install the pool covers and it was realized the sizing was not correct. Pool covers in the box since delivery. Sent an e-mail to Vevor to see if Vevor could help. Their response basically said they are "SAD FOR ME" BUT NO RETURN AFTER 30 DAYS. Vevor had no understanding and offered zero customer satisfaction. Not even a credit or restocking of never used pool covers. Be aware of this poor customer service and don't buy something to be used more than 30 days later! I'm so happy they are SAD FOR ME :( 25050600927102391019
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Louie Louie
Mr
Do not biuy from this compnay. They would not take any returns and will keep blaming that you did not use it coreectly.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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