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  • Order Issues

  • Shipping & Delivery

  • Return & Refund

  • Payment & Promos

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  • My Account

  • Return Policy

Why didn't I receive Order Confirmation email?

Please check your spam folder if you haven't received Order Confirmation email. Please write an email to Customer Service Team with your transaction ID.

Can I cancel my order?

If your order has not been shipped out, you can cancel this order under "My Orders". Or you can contact us for assistance.

Please note that we cannot cancel orders which have been shipped out.

What is the status of my order?

Please click on My Orders page. The tracking information will be updated there on time.

How to write a review?

After your package is delivered, please write a review by clicking on "Write Review" button in "My Reviews" page.

Can I modify the address after placing an order?

Please contact us to modify the address before your order is shipped out.

How can I place an order?

Please refer to the specific prodecures below:


Where is my package shipped from?

We have multiple warehouses in Australia. All orders will be shipped in Australia.

When can I expect my package?

All packages will be shipped out within 24 hours. The delivery time is 2-6 days.

How can I get tracking information?

After the package is shipped out, tracking information will be simultaneously updated in "My Orders" page.

Why is the tracking number invalid?

Please wait patiently. The tracking number is invalid before the carrier scans the package and upload the information.

What can I do if delivery fails?

Please contact local carrier and schedule a delivery again.

How long is the warranty period?

We provide a one-year warranty for products sold on our official website.

Can I return my product?

Please read our Return Policy carefully before returning your product. Please contact Customer Service Team if you have further questions.

How long can I receive the refund?

Refund will be settled in 15 business days. The exact date of refund going through is determined by the bank.

What can I do if I did not receive the refund?

Please contact your bank first to confirm whether the refund was settled. Please contact us next if the bank said the payment did not go through.

How can I get a refund?

Please contact us and provide corresponding pictures and videos.

How can I get a discount code?

Please pay close attention to the promotion activities on our website to get a discount code.

What can I do if I forget to use the discount code?

Please use the discount code on your next purchase before the code expires.

Why is my discount code invalid?

Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.

Can I use more than one discount code on one order?

Only one discount code can be used on one order.

What are the accepted payment methods?

Paying by PalPal and credit card is accepted.

What can I do if my payment fails?

Please check your network environment, payment method, and bank settings.

Can I do a drop shipping?

Please contact our agent email on b2b@vevor.com

Do you provide wholesale business?

Please click on contact us button to get more information.

How can I reset my password?

Password can be edited via clicking 'Edit Password' under 'My Account'.

If you have forgotten your password and cannot log in, you can click 'Forgot Your Password' from the login page.

Why can't I log in my account?

Please check whether the account and the password is correct. If you are still having difficulties logging in, please contact Customer Service Team to get more support.

How can I modify my email address?

Maybe the registered email address is with wrong spelling. We're sorry we can't modify the registered email address for you, but we recommend that you register with the correct email address.

If you want to modify your email address in address book, please follow the steps below: 【My Account】-【Address Book】





How can I close my account?

Sorry, you can't close your account by yourself.

If you don't want your account, you can contact us to delete it after all your orders were completed and coupons have been used up.

How can I unsubscribe?

You may click 'Unsubscribe' at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.

Disclaimer:

The return policy on the official website only applies to orders placed on the official website. We offer a 30-day free return policy to our customers. Please check the following terms that apply to the policy:

Terms that apply to free-return:

1.The product cannot be normally used when received.

2.We sent you the wrong product.

3.The product you received does not match its descriptions.

4.The product you received is defective.

Terms that DO NOT apply to free-return:

1. You no longer want it or like it.

2. The product does not fit.

3. The product arrived too late.

4. The product does not look authentic.

5. The product does not come with a user's manual.

6. The product is damaged by unnatural causes.

How do I return the product?

If the product can be returned free of charge, within 30 days after receiving the product, please contact Customer Service Team to get a return label/return address. Please contact us again to get a refund after the returning package is signed by our warehouse.

44-330-175-5511 Monday to Friday,10:00-17:00